An Important Update from Brio’s
To our wonderful Brio’s family,
Thank you for trusting us with your pets. The relationships we’ve built with you and your furry family members are truly the heart of what we do, and we are so grateful for your continued support.
Over the past few years, the costs of running a small business have increased significantly. We have worked hard to keep our prices steady, but we have reached a point where we need to update how we operate to ensure that Brio’s remains sustainable for the long term.
With the guidance of a business consultant and our bookkeeper, we are restructuring our business to prioritize the quality of care and consistent, individualized attention that your pets deserve.
What is changing?
Beginning November 1st, we are moving to mostly maintenance grooming. We will prioritize clients who can commit to a regular grooming schedule of at least once a month.
Monthly (or more frequent) grooming creates a predictable routine that helps pets feel safer, calmer, and more comfortable. It allows us to maintain their skin and coats properly and develop relationships, ensuring that we can provide the one-on-one attention your pets need.
Scheduling: You will move to a recurring monthly appointment schedule (e.g., the first Tuesday of every month). If you are currently on a recurring schedule, we will adapt your existing routine into this new model, and your individual pricing and proposed updated schedule will be sent to you separately. If you would like to get onto a recurring schedule, please let us know and we can find a slot that works for all of us!
Pricing: We are implementing our first-ever price adjustment. This change is necessary to guarantee that we can continue providing the high-quality, individualized care your pets deserve. We will reevaluate our pricing regularly moving forward so that future adjustments remain manageable.
We understand that these changes might not work for every family. We would genuinely hate to part ways with any of you, but we respect that everyone has different needs and budgets. If you wish to look at other options, we have compiled a list of alternative local mobile groomers for your convenience; just ask and we’ll pass it along.
Thank you for your understanding, your flexibility, and your continued trust. We are so proud to serve our community, and we hope you’ll continue this journey with us.
With gratitude,
The Brio’s Team